Frequently Asked Questions
Product
To find out about the different sizes available, please read our size guide.
Recycled wool is previous woollen garment that has been shredded and re-spun. Textile recycling is an important mechanism for reducing the need for raw wool in manufacturing. By utilising recycled wool, we're able to prolong the usage of an already valuable fiber. This enables us to manufacture our blankets with the same high-quality characteristics as those made from virgin wool, but at a significantly reduced environmental impact.
Our blankets are designed in Edinburgh, Scotland and are crafted in India.
This is because India has the highest textile waste in landfill. We have therefore connected with factories in India to stop the textile waste going into landfills polluting the environment.
Our blankets are designed to provide the ultimate comfort. They boast a soft, warm, and cozy texture that is similar to virgin wool. Despite being made from recycled materials, there's no compromise on quality or feel. The plush material gently caresses your skin, making our blankets perfect for snuggling up on a cold day or adding an extra layer of warmth during a cool night.
For a comprehensive guide on how to look after for your recycled wool blanket, please view our care guide.
Shopping
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We also offer a discount for Blue Light Card holders. This is our means of showing appreciation for your invaluable contributions. The dedication and commitment you exhibit in your service are commendable, and we believe it's only right that they be acknowledged and rewarded.
Should you need to check the status of your order, please reach out to us at hello@thetartanlabel.com. For a prompt and accurate response, do remember to provide your order number and the email address that was used when placing your order.
Should you have the need to modify or cancel your order, kindly reach out to us at hello@thetartanlabel.com with your specific requests. Please note, any changes or cancellations must be made within an hour of order placement to prevent it from entering our picking system.
Shipping
Typically, we process and dispatch your order within 1 to 3 business days from the time of your purchase. However, the delivery period can vary depending on the destination country. For more detailed information, please refer to our delivery guidelines.
To track your order please click here and enter your order tracking number.
Your items are carefully packaged using recycled materials as part of our commitment to environmental sustainability. Each product is securely wrapped and placed in a box made of recyclable cardboard and compostable mailing bag to ensure it reaches you in excellent condition. Your items will also arrive with a plantable swing tag and thank you card. This way, we not only protect your purchase but also contribute to reducing waste and preserving our planet.
UK
Standard delivery (3-5 working days) - from £5.29
Next day delivery - from £10.65
Orders over £100 will be eligible for free standard delivery.
Europe
Standard delivery (5-7 working days)
Zone 1 - from £13.40
Zone 2 - from £14.80
Zone 3 - from £19.70
World
Standard delivery (7-10 working days)
Zone 1 - from £27.25
Zone 2 - from £28.70
Zone 3 - from £27.50
These prices may vary with duties and taxes applicable on arrival.
Final delivery cost to be calculated at checkout.
We offer shipping to a wide range of locations. This includes all areas within the UK and Europe, as well as other international destinations worldwide. Whether you're in London or Lisbon, New York or New Delhi, you can place an order with us and we'll ensure it reaches you. Please note that shipping times and costs may vary depending on your location.
Returns
Returns are eligible within 30 days of purchase date.
To return an item please email hello@thetartanlabel.com with your order number and reason for return.
If you've chosen to make an exchange, please let us know what item you'd like to swap your current one with. Read our full returns policy.
It typically takes 10-15 business days for the refunded amount to reflect in your account after a return. If you notice a delay beyond this period, please reach out to us at hello@thetartanlabel.com.
For exchanges, once we receive your request, it usually takes us 2-5 business days to process the exchange.